- Led networks, servers, and systems to maintain 99.9% uptime, ensuring uninterrupted business operations.
- Led a full digital transformation to a 100% remote working model, deploying secure remote access, collaboration tools, and endpoint management solutions while maintaining productivity, security, and compliance.
- Implemented proactive monitoring and automation, reducing IT-related issues by 40% and streamlining workflows.
- Enforced best practices in Active Directory management, access control, and endpoint protection, significantly mitigating security risks.
- Resolve 95%+ of technical issues on first contact, while educating employees on security best practices to minimize human related vulnerabilities.
- Continuously analyze and propose innovative solutions to optimize system performance, scalability, and security.
Experience
IT Support & Network Administrator
Saud bin Hamad Al-Asaady Law Firm Riyadh, Saudi Arabia (Feb 2025 - Present)
Freelance Network and Firewall Consultant
(Jun 2023 - Present)
- Led firewall deployments and configurations for multiple clients, including VPNs (site-to-site & remote access), security policies, SD-WAN, and traffic inspection, ensuring secure and reliable connectivity.
- Diagnosed and resolved complex firewall and network issues across various environments, minimizing downtime and maintaining high service availability.
- Designed and implemented network security architectures and best practices, strengthening defenses and reducing exposure to cyber threats.
- Configured and integrated new network and security services based on client requirements, improving scalability, performance, and functionality.
- Delivered business aligned consulting services to businesses across various industries, providing secure, efficient, and cost effective network solutions.
- Improved network reliability and security across multiple freelance projects through proactive monitoring, optimization, and continuous enhancement.
Network Security Engineer
USETECH Co. Ltd. Khartoum, Sudan (May 2022 - Jun 2023)
- Configured and optimized firewall devices, ensuring secure and efficient management of network traffic.
- Diagnosed and resolved issues with firewalls, network devices, and Web Application Firewalls (WAF), minimizing downtime and improving system reliability for clients.
- Designed and implemented secure VPN solutions to support remote access and seamless inter branch connectivity.
- Led the migration of FortiMail systems, ensuring a smooth transition with minimal disruption to client operations.
- Upgraded security devices and applied necessary patches to maintain high levels of protection against evolving cyber threats.
- Provided innovative, out-of-the-box solutions and workarounds to address complex network challenges, enhancing system performance and security.
- Delivered expert troubleshooting and daily support for network security concerns, consistently improving client satisfaction and trust.
Internship in Technical Support
Sudanese Civil Aviation Authority Khartoum, Sudan (Oct 2021 - Nov 2021)
- Provided technical support across various departments, resolving user issues and ensuring smooth daily operations.
- Assisted the IT team in troubleshooting and resolving network related problems, contributing to improved system performance and uptime.
- Worked closely with senior IT staff to diagnose hardware, software, and connectivity issues, delivering quick solutions to minimize disruptions.
- Developed practical experience across network infrastructure, operating systems, and end-user support, helping optimize internal workflows.
- Collaborated with cross-functional teams to ensure timely issue resolution and enhance the overall user experience.
Internship in Technical Support
Khartoum international Airport Khartoum, Sudan (Aug 2021 - Oct 2021)
- Collaborated with the team on network segmentation and infrastructure setup, including cabling and faceplate installation, ensuring secure and efficient network operations.
- Assisted the technical support team in troubleshooting and resolving user issues related to network connectivity and hardware devices, minimizing downtime and optimizing system performance.
- Contributed to discussions with programmers, providing technical input for developing software for flying terminals, supporting innovation and system integration
- Delivered hands-on troubleshooting and resolution of network and hardware issues, ensuring a seamless user experience.
- Gained practical experience in network infrastructure setup and user support, enhancing cross functional collaboration and problem-solving skills.